Set any other options as desired and then select ' Add Mailbox' at the bottom.

Enter the credentials provided back in your HelpSpot mailbox setup screen.

Next copy your credentials from the screen displayed.

Make sure that the email account listed on the permissions confirmation screen is the one that you want to integrate with HelpSpot.

Next enter the Reply to Email Account This is the email address that maps to this box ie: Click on the link to the HelpSpot email authentication service.

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Black Box Authentication (agent login) with Active Directory

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